On-going coaching allows us to work over a period of time and includes email exchanges throughout the day/week. For more information on what to expect from email coaching and support, please read here
LONG DISTANCE CALLS
Coaching fees cover long distance phone charges landlines and mobile phones for Canada, USA, Europe, Australia, New Zealand and Asia.
Please contact us for your specific country custom package if you are in Latin America, Middle East or Africa.
SETTING UP YOUR FIRST CALL
My work hours are 10 a.m. – 10 p.m. Eastern Time, Monday – Friday and 2 – 7 p.m. weekends.
After you complete payment, use our contact form to send me an email including a contact number and best day/time to call you.
Please do not send me your story/background information of your relationship. Once I receive your session set-up email, I will send you a brief outline of what to prepare for the session.
SCHEDULING YOUR SESSIONS
You have a choice to either schedule all your sessions on a specific day/time each week or request a session when you need it (Monday – Friday 10 a.m. – 10 p.m. EST and 2- 7 pm EST on weekends). To request a session, please send an email directly to the email address in our communications (no need to use the contact form again) at least 24 hours in advance of when you want us to talk (I am usually fully booked a day in advance) and include day, preferred times and tel. contact number.
I will respond in 6 hours max. but if you do not hear from me in 6 hours, something may be amiss. Maybe the email did not come through. Please send me a reminder email just to make sure.
Make sure you complete your sessions within the time specified for your package. If you need a little more time, let me know before your package expires and we can come to an agreement that works for both of us. There will be no extensions or refunds after your package has expired.
If you need to cancel a session give me at least 24 hours advance notice to schedule someone else for that slot. If no cancellation is received, I’ll call you at the agreed time and every 5 minutes after that at least 2 more times before charging you for the session. If you cancel the session 24 hours before the appointment, I’ll make a full refund. If you cancel the session 2 hours to the appointment, I’ll make half refund. If you cancel less than 2 hours before the session, there will be no refund because it’s not possible for me to find someone to fill the time slot in less than 2 hours.
If you decide to cancel your package, I’ll charge you the regular rate for used sessions (if you have had coaching), administrative fee (including PayPal merchant fee and exchange rate) of $50, and if you received email support, you’ll be charged for email support at the rate of email sessions ($25 per email).
The remaining balance will be refunded to your credit card through PayPal.
If the decision to end coaching is mine, you will not be charged the contract termination fee.